Contact Support
Get help with your TIKLIVEPRO account
Registered contact details
Service operated by: Issa Ahmad Musallam
Address: Abu Dhabi, United Arab Emirates
Email: support@tiklivepro.live
We reply within 24 hours as a rule, and within 4 hours for urgent issues during business hours.
Submit a Support Ticket
Response Time
Within 24 hours (4 hours for urgent)
Live Chat
Available through the enabled support channels
Quick FAQ
I forgot my password — how do I sign in?
You never need a password. Signing in is by a code sent to your email: open the login page, enter your email address, and a six-digit code arrives for you to enter. The code is short-lived — if it does not arrive, request a new one or contact us from this page.
Can I change my subscription plan?
Yes! Navigate to the Pricing page from your dashboard. You can upgrade or downgrade at any time. When upgrading, you'll be charged the prorated difference. When downgrading, the change takes effect at the end of your current billing period.
How do I cancel my subscription?
Go to Settings → Subscription and click "Cancel Subscription". Your access continues until the end of your current billing period. You can reactivate at any time.
My overlay is not showing up in OBS. What should I do?
Make sure you copied the correct browser source URL from your overlay settings. Check that the width and height match your overlay configuration. Also ensure your overlay is active (toggle switch is on). Try refreshing the browser source in OBS.
How long does it take to get a response?
We typically respond to support tickets within 24 hours. Priority tickets are handled first. For urgent issues like account access problems, we aim to respond within 4 hours during business hours.