Refund Policy

1. In short

Payments are non-refundable, except where required by law or by our payment provider. You can cancel auto-renewal at any time, and your plan stays active until the end of the paid period.

2. Cancelling auto-renewal

Subscriptions renew automatically at the end of each billing period unless you cancel the renewal. You can cancel auto-renewal at any time from the Billing page in your account:

• After you cancel, every feature of your plan stays available until the end of the period you have paid for
• No further charges are made after cancellation, and the plan does not renew when the period ends
• You can subscribe again whenever you like from the Pricing page

3. Payments

All payments are processed securely through our authorised payment provider acting as Merchant of Record. Amounts paid for subscriptions, wallet top-ups, promotional credits and referral credit are non-refundable, as set out in the summary above.

Store products (alert packs, templates and the like) are delivered digitally as soon as payment completes and are non-refundable. If the payment provider returns the money (a refund or a dispute), the right to use the product it paid for is withdrawn from the account.

4. Chargebacks & disputes

If you have any issue with a payment, please contact us first to resolve it amicably before filing a dispute or chargeback with your bank or payment provider. Initiating a dispute without contacting us may result in a temporary suspension of your account while the matter is resolved.

5. Changes to this policy

We may update this Refund Policy from time to time. We will post the updated version on this page and update the “Last updated” date. The policy in effect at the time of your purchase applies to that purchase. We encourage you to review this page periodically.

6. Contact

If you have any questions about this policy or your subscription, please contact us at: