Refund Policy

1. Overview

At TIKLIVEPRO, we want you to be fully satisfied with our Service. This Refund Policy explains when you are entitled to a refund, how to request one, and how long it takes to process. This policy forms part of our Terms of Service and applies to all paid purchases and subscriptions made through TIKLIVEPRO.

All payments are processed securely through our authorised payment provider acting as Merchant of Record; it is the party that actually issues the refund once we approve it. Refunds are returned to the same payment method used for the original purchase.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied with the Service for any reason, you may request a full refund within 14 days of your first purchase, subject to the following conditions:

• The guarantee applies to your first paid purchase (initial subscription or first upgrade)
• The request must be made within 14 calendar days of the payment date
• The full amount is refunded without administrative fees
• Upon refund, your account automatically reverts to the free plan

After the 14-day window has passed, refund requests are handled according to the sections below and on a case-by-case basis, and any refund outside the guarantee period is granted at TIKLIVEPRO’s sole discretion.

3. Recurring Subscriptions & Cancellation

Monthly and yearly subscriptions auto-renew at the end of each billing period unless you cancel. You can cancel auto-renewal at any time from your account settings. The following rules apply:

• Upon cancellation, you retain full access until the end of your currently paid billing period
• No further charges are made after cancellation
• Fees for the current period are not automatically refunded after the 14-day window, except in the cases described below
• If your subscription auto-renewed in error and you contact us within 7 days of the renewal, we will consider refunding the renewal period provided the Service has not been substantially used

4. Non-Refundable Situations

Refunds are not available in the following situations:

• Requests made after the 14-day guarantee window has passed (except as expressly provided)
• Subscription periods during which the Service was substantially or heavily used
• Accounts suspended or terminated for violating the Terms of Service or Acceptable Use Policy
• Wallet top-ups, promotional credits and referral credit: prepaid service credit, spendable only inside the platform on subscriptions and features — it cannot be withdrawn as cash, transferred to anyone else, or refunded once purchased
• Purchases made using discount coupons or promotions that expressly state they are non-refundable
• Outages or disruptions caused by third-party services outside our control (e.g., TikTok or the payment provider)

5. Faults on Our Side

If a technical fault on our side prevents you from using the Service, contact us before requesting a refund — we resolve most issues within 24 to 48 hours. If we cannot resolve it, we refund you in full even after the 14-day window has closed. This does not cover faults caused by your own device or connection, or by changes on third-party platforms.

6. How to Request a Refund

To request a refund, follow these steps:

• Contact us via the “Contact” button in your dashboard, or by email: support@live.fluky.net
• Use the same email address associated with your TIKLIVEPRO account
• Include your transaction ID or the purchase date and plan name
• Briefly state the reason for your refund request to help us improve the Service

We will acknowledge your request within two business days and may request additional information to verify account ownership before processing the refund.

7. Refund Processing

• Review: Refund requests are reviewed and decided, typically within 5 business days of submission
• Method: Refunds are issued to the original payment method
• Posting time: It may take an additional 5–10 business days for the amount to appear on your statement, depending on your payment provider or bank
• Currency: Refunds are issued in the original purchase currency; the final value may vary due to exchange rates

8. Chargebacks & Disputes

If you have any issue with a payment, please contact us first to resolve it amicably before filing a dispute or chargeback with your bank or payment provider. Initiating a dispute without contacting us may result in a temporary suspension of your account while the matter is resolved. We are committed to handling all legitimate refund requests promptly and fairly.

9. Changes to This Policy

We may update this Refund Policy from time to time. We will post the updated version on this page and update the “Last updated” date. The policy in effect at the time of your purchase applies to that purchase. We encourage you to review this page periodically.

10. Contact

If you have any questions about this Refund Policy or wish to request a refund, please contact us at: